Refund policy

We want you to feel confident when placing your order. Because fragrance is a personal-use product and individual scent experiences can vary significantly from person to person, all fragrance sales are final once your order has shipped, except where an item arrives damaged, defective, leaking, or incorrect.

Please read this policy carefully before completing your purchase.

Important: All Fragrance Sales Are Final

All fragrance purchases are final once the order has been shipped.

We do not accept returns, exchanges, or provide refunds because:

• You changed your mind after purchasing.

• You no longer want the fragrance.

• You do not like the scent.

• The fragrance does not suit your personal taste.

• The fragrance smells different than you expected.

• The fragrance performs differently on your skin.

• The fragrance does not last as long as you expected.

• The fragrance develops differently with your body chemistry.

• You purchased the wrong fragrance, size, or quantity.

• The fragrance has been opened, sprayed, tested, or used.

Fragrance is highly subjective, and scent, projection, longevity, and development can vary depending on skin chemistry, environment, application, and personal preference. These factors are not considered product defects and are not eligible for a refund or replacement.

No 15-Day Return Period

We do not offer a standard 15-day return or change-of-mind return period for fragrance products.

Once your fragrance order has shipped, the sale is considered final, subject only to the damaged, defective, leaking, or incorrect-item exceptions described below.

Damaged, Defective, Leaking, or Incorrect Orders

If there is a genuine problem with your order, we will make it right.

You may be eligible for a replacement or refund if:

• Your item arrives damaged.

• The bottle or packaging has leaked during transit.

• The product is defective.

• You receive an incorrect fragrance.

• You receive an incorrect product or size.

• An item from your order is missing due to a fulfillment error.

Please contact us as soon as possible after receiving your order at xtracts@yahoo.com and include:

• Your order number.

• Your full name.

• A description of the issue.

• Clear photos of the product, bottle, packaging, shipping box, and shipping label where applicable.

• Any other information reasonably required to verify the issue.

Once the issue has been reviewed and confirmed, we will arrange an appropriate replacement or refund.

Please do not dispose of a damaged, leaking, defective, or incorrect item until our customer service team has reviewed your claim, as we may require additional photographs or information.

Change of Mind

We do not offer refunds, exchanges, or store credit for change-of-mind purchases once an order has shipped.

Please review your fragrance selection, product size, quantity, shipping information, and order total carefully before completing your purchase.

Fragrance Preference & Skin Chemistry

Choosing a fragrance is a personal decision.

The way a fragrance smells or performs can vary based on factors including:

• Individual skin chemistry.

• Skin type and moisture levels.

• Climate and temperature.

• Application method.

• Personal sensitivity to particular fragrance notes.

• Individual perception of projection and longevity.

For this reason, disliking a fragrance or finding that it does not work well with your skin is not considered a defect.

We cannot provide a refund, exchange, or replacement simply because a fragrance:

• Does not smell the way you expected.

• Does not suit your taste.

• Smells different on your skin.

• Has a projection or longevity level that does not meet your personal expectations.

Where samples or testers are available, we encourage customers who are unfamiliar with a fragrance to try it before purchasing a full-size product.

Opened or Used Products

For hygiene, safety, and product-integrity reasons, fragrances that have been opened, sprayed, tested, or used cannot be returned or exchanged because of personal preference or change of mind.

Opening a fragrance does not prevent you from contacting us where the product itself is genuinely damaged, defective, leaking, or incorrect.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us at xtracts@yahoo.com as soon as possible.

We will do our best to assist if the order has not yet been processed or shipped. However, we cannot guarantee that an order can be changed or cancelled after it has been placed.

Once an order has shipped, it cannot be cancelled or returned for change of mind.

Refunds for Approved Claims

If we approve a refund for a damaged, defective, leaking, incorrect, or otherwise eligible order, the refund will be issued to the original payment method unless otherwise agreed.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account after it has been processed.

Shipping charges may also be refunded where appropriate when the refund results from an error on our part or an eligible product issue.

Replacement Orders

Where appropriate, we may offer to replace a damaged, defective, leaking, or incorrect item instead of issuing a refund.

Replacement availability may depend on current stock. If a replacement is unavailable, we may provide a refund for the affected item.

Before You Complete Your Purchase

Please purchase carefully.

By placing an order, you acknowledge that:

Fragrance sales are final once shipped. We do not accept returns or issue refunds because of change of mind, personal scent preference, skin chemistry, longevity, projection, or because a fragrance does not meet personal expectations.

If your order arrives damaged, defective, leaking, or incorrect, contact us and we will arrange a replacement or refund where the issue is verified.

We recommend reviewing this policy before completing checkout.

Questions About Your Order?

If you believe there is a problem with your order or need clarification about this policy, please contact our customer service team:

Email: xtracts@yahoo.com
Contact Page: Contact us

Please include your order number when contacting us so we can assist you efficiently.

Consumer Rights

Nothing in this policy is intended to exclude or limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.